Insurance Woes

No, it's not that I need to make a claim *knocks on wood*, just that I updated my address, and the rep takes over 10 min to "make changes" and had me on hold the entire time. When she comes back, she immediately tries to upsell me their inclusive package, and only bases her quotes on my current rate. Then at the call closing she slips in that my monthly deductible's going up by $4. You better believe I was mad, and quickly pointed out that she should've told me that after putting me on hold for over 10 min, and certainly before she tried selling me the other options. And then she tries to go w/ "oh I'm sorry, but that's the new rate." Like heck it is, I wanted an explanation. Supposedly it's merely b/c of my postal code, which is in a 5 yr old area, w/ a 5 yr old house which hardly hears any sirens in the area. I pointed out the illogic of a higher rate in a safe new suburban neighbourhood vs downtown only a few streets from the homeless shelter. She could only say that's what that statisticians come up with. Of course I ask for a manager and she offers me a 24 hr callback from an officer. Well I point out that since they close at 8pm EST, that leaves them 1/2 hr to call me at home. So I'll see if I get a callback. *sigh* I wonder if they'd be worried if I mentioned I worked for the federal Dept of Justice? And yeah, it's true, after you work in customer service, you really can't stand poor service.

And I don't know if anyone else gets this feeling, but everytime I talk to an insurance person, I always feel like they're going to put a curse on me if I don't take whatever they're pushing.