Migraine just keeps getting worse...

So really for all intents and purposes, today was going to be the day that I start applying myself on building and polishing my resume. I spent Saturday doing my usual stuff of going to Warp 1, grocery shopping for the week, listening to Quirks and Quarks and DNTO. Basically relaxing. Sunday was somewhat different from my usual stuff since I cleared out my 2 months of charity requests, didn't go onto Facebook, and worked out much later than usual. Played a lot of Rune Factory, a bit of Professor Layton, almost up to date on Animal Crossing.

So today begins, I somehow still manage to wake up at the same bloody time. Must be neighbour's alarm clock. And flipping D's too. Do some reading and Rune Factory in bed, eat brekky. Make cucumber and daikon pickles. Open up my resume, and use another of the tries on Microsoft Office. I figure I'd better get Wordperfect working instead, so try to see if any of Corel's patches will work. Realize I don't have much room on my HDD so it'd be a good idea to burn off my Pokemon episodes. Start on the 2nd disc, and decide to preview the 1st one since the computer came w/ 3 or 4 programs that can burn discs. Find out that all the previous 10 discs I burnt won't show all the files on my DVD player. Haul out my old monitor, hook up my old computer and find out that the files are corrupt. Toss them all away. Decide to try and use Windows Explorer/Computer to attempt burn. Find it causes my computer to crash.

By this time, I'm under the desk disconnecting my plugins for when I hooked up the old computer, and my cellphone rings. It's my supervisor telling me my 3 week LOA was denied and I have to go in on Wednesday. Well, I'm somewhat less than thrilled, and she tells me to ask the OM or SOM to find out why. Although I could probably guess, most of which comes to the fact that they have fired/lost so many agents that they can't afford to let any others take a break. Now I'm thinking if I should see if they'll approve a shorter LOA, or play my trump card that I'll quit if they don't give me 3 weeks. I have to decide if they do decide to call on my hand, whether or not I'm bluffing. (I'm not so good w/ card analogies, since I don't play much cards). There's really no point in staying, I won't get another raise, and it's not going to do anything more for my "career". However, like most places, it's really so you can keep in touch w/ your friends. And yes, I'm one of those people where it's outta sight, outta mind.

So after I rebooted the computer, I'm trying to find the patch for Corel, and now ALL of Corel's sites are down. Get error 500 which is very strange for a multi-national company. It tells me to save my resume in ASCII or html format, but I've never done that before. And of course w/ Corel's websites down, I don't know how. Which is precisely why I'm blogging to vent. Already taken 4 Tylenol Extra Strength. After using T3s, I need 2 extra strength pills all the time. Argh!!!!

Well the expected happened, but it doesn't make me accept it anymore

Yes, so I was capped for no troubleshooting again. And it pissed me off. For one thing, I've never EVER been capped for Quality. Actually until this past year, I've never been capped for anything. And I wrote a big long comment on the CAP. And it was completely expected, after all she told me about it last Monday, and only delivered it today. But really, it's obvious that it doesn't matter what you say about a CAP because they rarely withdraw it. Well only if you threaten to quit. But considering that the environment that's going on right now, they're highly encouraging people to quit. A lot of tenured reps are getting targetted. Most of us blame it on the site director. A lot of us suspect it's so that they have less to pay out for severance once they close the centre. I haven't told them yet that I'm going to quit. I'm wondering if I should write up a rant, and make my OM listen to it. Just a small measure of revenge.

And the hilarious part is that I just got 2 customer compliments and highest points in PostCall Survey. So exactly why am I getting CAPped? For defects that didn't make a huge difference to the customer?

So I went home early. After I showed my friends my comment I wrote on the CAP. And I'm just playing Rune Factory. Which I haven't had much time to play. I'm trying to get my Animal Crossing caught up so the date matches w/ real life. And then there's Professor Layton. That's loads of fun. Didn't make it thru defeating Wallace on Pokemon Emerald Green.

Huhn, well with being home early, I won't need to have my shows recorded. Yes, I'm watching "Back To You" and "Criminal Minds". The former for Kelsey Grammer and the latter for Shemar Moore. LOL, one who's prized for his brains and the other for his body. And yes, I did adore Kelsey as Beast in the X-Men movie.

Lately...

Well, let's work on reverse chronological order here.

Looking at the 4/09/08 Comiclist and completely shocked to see this: Aqua Leung. Which I first thought was a typo. Leung's a Chinese surname, and although in the summary there's nothing about the character being Chinese, and being about Atlantis it's way far away from China, it's still a start. And more a surprise that neither of the listed creators are Asian.

So last night I got drunk. On a whole bottle of Smirnoff Ice. Which I've had before. I was going to get Mike's Hard Lemonade, but the bar didn't have any. Is that still popular? Haven't seen ads for it in a long time. I like vodka-based drinks b/c you can't taste the alcohol. And Smirnoff Ice is tasty. Anyways, the special occasion was my friend's B-day party. And since I didn't go w/ anyone, when I got there, I knew no one but the birthday boy. And I've come to the conclusion that even when drunk, I don't become extroverted. I cannot strike up conversations at all. I can giggle incessantly, but that's about it. Then some of my work acquaintances showed up so it was much better. And I found out a lot of stuff going down at work. All of which is crap.

So it may just seems like my usual rant about work, but it's really not. B/c everything is true and worse. They downsized an Operations Manager but didn't even let him clean out his desk. Just called him into the office, told him he was gone and walked him out the door. So he couldn't even say goodbye to anyone. My friend quit b/c Upper Management is forcing the supervisors to enforce punitive measures against the agents. He put in his 2 weeks notice, but they gave him the option of leaving that day, cleaning out his desk, and paying him to stay at home for 2 weeks. Yeah, so instead of transitioning the change, making sure that agents were aware, supervisors getting the agents were told about the agents, they'd rather all the paperwork be unfinished and unsorted. Just to get him out. Probably b/c he's pretty honest w/ us. Agents are being walked out the door every day, and the Site Director has everyone in our project under the whip.

I've been placed on a Corrective Action Plan(few steps towards getting fired) based on monitors that I was never coached on but because I didn't follow all the steps listed in the troubleshooting. And when I was first placed on this CAP, they let me do some of my previous duties b/c they were shorthanded. Well they're still shorthanded, but now they won't let me do any of that anymore. And my supervisor has another monitor where I just answered the customer's questions but didn't probe and waste more of her and my time. She first wanted to talk to me about it on Apr 4, but didn't b/c I was finished my shift by the time my call ended, and for some strange reason didn't want to stay to talk w/ her. She didn't seem to want to accept that I didn't want to miss my bus, and preferred to go home after a long day's work and hour-long call. So she told me to see her first thing on Monday. Well come Monday, I go over (thinking that if she's following the doubling of monitors that she's supposed to do on me b/c of my CAP, she's just going over some regular monitors) and she tells me about that Quality monitor and how they're debating it still but would talk to me about it later. So the rest of the week pass by, I'm getting all stressed and losing sleep. And then she says she wants to talk to me on Thursday, and basically that they have found stuff that they can pin me on. Then she remembers that she's off on Thursday so will talk to me on Friday. Well Friday comes, and I'm telling pretty much everyone that if they escalate it to CAP 3(1 step before employement review) then I'm walking. Well, it turns out they changed when her shift started(b/c my supervisor friend quit) so will come get me when she starts. Well, 4 hrs pass by and nothing. And I have my friend's bday to go to. So I tell her I'm leaving 3 hrs early, which give her about 1 hr to coach me in. And when I come back from my lunch, she has some 2 hr meeting. So that means 2 more days to find another job.