Well the expected happened, but it doesn't make me accept it anymore

Yes, so I was capped for no troubleshooting again. And it pissed me off. For one thing, I've never EVER been capped for Quality. Actually until this past year, I've never been capped for anything. And I wrote a big long comment on the CAP. And it was completely expected, after all she told me about it last Monday, and only delivered it today. But really, it's obvious that it doesn't matter what you say about a CAP because they rarely withdraw it. Well only if you threaten to quit. But considering that the environment that's going on right now, they're highly encouraging people to quit. A lot of tenured reps are getting targetted. Most of us blame it on the site director. A lot of us suspect it's so that they have less to pay out for severance once they close the centre. I haven't told them yet that I'm going to quit. I'm wondering if I should write up a rant, and make my OM listen to it. Just a small measure of revenge.

And the hilarious part is that I just got 2 customer compliments and highest points in PostCall Survey. So exactly why am I getting CAPped? For defects that didn't make a huge difference to the customer?

So I went home early. After I showed my friends my comment I wrote on the CAP. And I'm just playing Rune Factory. Which I haven't had much time to play. I'm trying to get my Animal Crossing caught up so the date matches w/ real life. And then there's Professor Layton. That's loads of fun. Didn't make it thru defeating Wallace on Pokemon Emerald Green.

Huhn, well with being home early, I won't need to have my shows recorded. Yes, I'm watching "Back To You" and "Criminal Minds". The former for Kelsey Grammer and the latter for Shemar Moore. LOL, one who's prized for his brains and the other for his body. And yes, I did adore Kelsey as Beast in the X-Men movie.