Excellent Service

As detailed previously, I'd ordered a bunch of books from Akadot that was delivered by UPS. And they managed to kill the corner so my book's dented. Well I'd wrote to Akadot about the damage and they replied away and talked to UPS. And UPS told them that they were going to contact me b/c they wanted to examine the box. Good thing I usually keep things like useful sized boxes. A week passes by and no contact from UPS. So I email Akadot back, and next day I get a reply from them. Turns out that now UPS wants to talk to Akadot instead, so I just have to wait for Akadot to sort things out. Which I'm okay w/ so far b/c the customer service from Akadot's been really nice, friendly and prompt. I've dealt w/ UPS before (working in customer service for a huge wireless company that's constantly sending out phones), and I know that sometimes to get them to straighten things out is a mess. That's why I tend not to trust either UPS or Fedex.

Also YTV's feed went out, and I called up the cable tech dept. The guy was really nice, and gave empathy, and nice reassurance. And it was about 1/2 later that the feed came back, just in time for FMA. Apparently I was the first person to call in about the missing feed. :( Of course w/ YTV's inability to start programs @ the right time, I'm not surprised people have been tuning out. It's really annoying when I have to set the VCR to record 5 min before the prog is supposed to start and 10 min after it supposedly ends just to make sure I catch all of it.

Will this inspire me to provide excellent customer service? Eh, maybe for while just b/c I know my TL's going to do a blitzkrieg of monitors on me. And of course it depends on the customer. If the customer's nice, I'll be nice. If you're going to be a jerk, it's strictly following policy.