Hmmm, who's the manager again?

So I finally got my PA delivered. Pile actually came to find me. Since he only had 2 more days before CNY. And it was delivered w/ my current SLR TL. Which I'll have to check w/ my peers to see if they got doubleteamed too. Anyways, he starts off by basically tossing it on the table and saying we're going to over the PA. Like duh. I can read and it's not like he has any other reason to talk to me. So I go to him, "So how late is it?" And he gets all defensive and blathers some crap about having to come up all the information and it takes time, and he doesn't have to explain why it's late. And I go to him, "This is my second PA that is months late. I'd like an explanation." And he makes some lame excuse w/ having to go thru the journals and consult the TLs and OMs we did work for. So I go to him, "well when were they due?" So he stammers that he was sick for some time, but they were actually due by end of December. He barely apologized for it being late.

So he just reads what it says. Well, aside from the fact that I can read a hell faster than he can talk, it's just all generic comments. Considering I got perfect attendance and perfect Quality, whether or not it's expected, is still damn better than the most of the centre, and slightly more interesting comments would be nice. But b/c my stats were 80 secs over I got a lower mark, and his scale for the target I was supposed to be in was completely wrong too, so I really should've pointed out that I did meet target instead. Hah hah. Damn, shoulda done that. Anyways, then there's the category for knowledge/teamwork and I just got average. Which is like bullsh!t b/c I'm on the Floor Support team so I know my stuff. But then he brings up the cr@p about me lipping off an OM (who was completely useless and is not OM anymore b/c she went to diff position in HR. Yes, HR, the bastion of the morally corrupt and useless). Yeah, so he's just throwing his attitude everywhere (which is like watching a Valley girl throwing a tantrum), so I just go "you know what, it's obvious that my questions aren't going to listened to so I won't bother," and start putting the papers into order. Well my current SLR TL had to more or less apologize for his behaviour b/c she said "well we don't want you to go away feeling that your concerns aren't going to be addressed. You can leave a comment on the PA if you'd like. " Leaving comments on PAs really amount to nothing, so I just go "No, it's fine" but of course implying "why bother? It's a waste of time" So then Pile goes "well I'm going to photocopy it," and takes off.

So I'm there alone w/ my current SLR TL, and I'm sure she's thinking "Oh crap." But I'm nice b/c the whole PA had nothing to do w/ her, and she's just there as the fall guy when she delivered my other late PA. So I just ask her about being changed to Floor Support, if I still attend the SLR meetings, and really asked her a whole bunch of questions that would make it easier for her and my Floor Support TL to coordinate b/c of my inbetween role. So Pile finally comes back, and I barely acknowledge him b/c I'm still talking w/ her. Although I did thank him when leaving ...after I thanked my current SLR TL, and it was more like an afterthought.

So for all the crap they give us about treating customers nice and respectfully, displaying ownership and following thru on commitments, and the company's own mission statement and code of conduct; it's obvious that it's doesn't apply when it comes to how managers treat their agents. It's really quite pathetic. The fact that Pile wouldn't take ownership and acted all defensive and lashing out at me is really unprofessional. And who's the one that's in managment? Actually it was really funny how he reacted. I told my Floor Support TL about getting my PA and how I'm sure that Pile wants to kill me now, and she's like "are you okay?" b/c I probably was looking pretty pissed. And actually I was okay and pissed. B/c I expected him to try and dodge everything and the fact that he did such a pathetic job of it made me giggle, and mad that he's getting paid for incompetancy. And so I bragged incessantly about how I got him to lose it. It's really hard for me to pretend to respect people when they don't give me any respect and screw me over. So I really don't try, and I know I have no poker face.

Anyways, time to get ready for bed. Heeeeeennn, it's been a day.