If you won't listen to me, then don't ask for help

Ah, another work rant. So one of the jobs I do as Floor Support is answer reps' questions over a chat program. And most of the questions are inane, stuff they could find if they could read and actually had any brains to search for. I really do mean literally just search b/c they provide a search function for their policies and procedures. It's a crappy search tool and not forgiving, but it does work. So you got a question on military suspensions? Oooh, type in military suspensions and it'll give you results w/ the word in the article. I've seriously had to tell people step by step: type in this, click on this link, what do you mean you can't find it?, do you see the chart/sentence?, read the chart/sentence. It's absolutely pathetic. And it doesn't help when you're standing next to them and you tell them where to go, and then they just start scrolling to god knows where, and you have to go "what are you doing?", make them click the link again and then stick your finger on the screen and go it's right here, or grab their mouse and highlight the passage for them b/c they can't read. I had a rep I sat next to, and I'll read the note and go, "see it's right here". And then they read it and they're like "okay". And you ask them, "do you understand what you should tell the customer?" and they tell you "no", and you tell them to read it again. And they'll read it out loud. So you ask them again, if they understand it. And they'll read the part of the note you tell them to look at. And you ask them, "do you understand what you should tell the customer?" And then they tell you "no" again. So you ask them what part they don't understand. And it's the whole friggin' thing, b/c they can't seem to understand that when the rep notated that customer can't get CR for equipment until it's returned, it really does mean that the cust can't get CR for equip until it's returned! Like WTF?! And of course there's the people who can't do add or subtract anything beyond 10.

Uh, anyways back to my original rant. So I'm answering questions on the chat program, and at least twice the agent will ask me the question, I'll give them the answer and then they'll flag a roving Floor Support and ask them the same frigging question. Once my fellow FS answered at the exact same time that my reply posted. I was wondering why the agent closed the chat so fast. And then there's an agent which I once actually praised her for being able to explain prorating to the customer, who I could hear was asking a roaming FS the same question I answered. So I typed that I could hear her talking to him. That is so unbelievably rude and such a waste of my and my friends' time. Rargh!!!! Just wanna go over and smack them.

Anyways, all's not too entirely horrible at work. Well that's not exactly true. It's more that I'm buidling friendships at work, which helps alleviate the stress. We're getting into a semi-tradition to watch RAW at the local bar. End up spending $10+ more than wanted, but it really helps socially, emotionally and mentally (although not physically b/c pub food isn't all that healthy).