Step into my parlour....

So someone finally got to see my room. Not J or T (not H, b/c she's in Korea) or someone I'd known a long time. It was actually TT, who was dropping off one of my DVDs and wanted to pick up a few to watch since he was unemployed for the while. I got to show off my $200 Beast statue, and all my geekiness. I'm not sure if he was scared or not. :D

Anyways, when I was waiting for him to pick me up at the station, I saw a guy literally drag another guy into the bus. White-shirt was completely unconscious and red-shirt had to put him on the bus floor to drag his carcass in. It was... interesting. I really feel sorry for the bus drivers when they have stuff like that. On one hand, you don't want to have to clean up, or break up a fight if they get rowdy. On the other hand, you don't want to leave them on the street either.

Had an escalation at work. I like seriously lost it, I wasn't swearing really loud, but I was mangling the headset. The guy just whined and bitched about coverage problems, and then when I told him what he needed to do to troubleshoot, he acted all put out by what he needed to do and bitched some more. For over half an hour he just would not shut up. So when it went to Rob, Rob was on that call for another half an hour, and I got a nice break. But my friends were quite shocked by how much I was spitting venom, and even Rob who used to work w/ me on RSD basically just took the call over, I was soooo mad. And considering I was feeling a bit up b/c our team had 94% quality and I'd gotten 3 100% the other day, Grrrrrrr!!!

Then I got to talk to a woman for over an hour about how she was seriously screwed by Customer Care. And the thing was, I agreed with her. For over 2 months, she'd requested to have the bill rerated for roaming charges, and it was never done. Things were submitted supposedly, but no one took responsibility. Basically I apologized for the situation, told her that she had my reassurance that something would happen, but if she didn't feel like believing me, I didn't blame her b/c of all the probs she had. A couple of times the woman was nearly crying b/c she was so frustrated but I think I calmed her down. Even though she's a biz customer, I hope we can help her. She asked me if everyone got training, and I told her that everyone gets basic training, but it's the rep's initiative to expand on that training. I think she sensed that I was totally honest with her, and was being polite when I mentioned what the other reps did.

Anyways, time to play DDR. I played FF Tactics the other day, picking it up after a long hiatus. Now I remember why I put it down. Imagine having to redo a battle 3 times b/c my character who could revive was petrified, or having a dead character when the boss died(which means I permanently lose the charcter), and then b/c the button arrangment is Japanese-style which mean X is cancel and O is select, not saving in between. And then in the next battle when there was tons of stuff to steal, giving one of the enemies, ONE, a good whack that knocked her to her knees and then having all the enemies take off before I could steal a thing. Argh!